At FootJoy Store, we combine the precision of professional golf with our commitment to exceptional customer service. Whether you’re shopping for premium Bridgestone clubs, Callaway gear, or Big Max accessories, we ensure your shopping experience is as smooth as your perfect swing.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Available for all orders

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Available for most destinations (excluding some Asian and remote regions)

International Shipping

We ship globally (excluding certain Asian and remote regions). International customers may be responsible for customs duties and taxes upon delivery.

Returns & Exchanges

While we’re confident you’ll love your Ben Sayers products or AXGLO equipment, we understand that sometimes returns are necessary. Our policy is designed with the same care we put into selecting our premium golf products.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original, unused condition with all tags and packaging intact.

Non-Returnable Items

To protect all our golfers, we cannot accept returns on:

  • Personalized or custom-ordered equipment
  • Batteries and electronic components (like Bushnell devices) that have been activated
  • Items marked as “Final Sale”
  • Opened packages of golf balls

Simple Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear FootJoy Store Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:
– Product Name: [e.g., Callaway Driver]
– SKU/Item Number: [if available]
– Reason for Return: [Please specify]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Return items in their original packaging with all tags and accessories included. For golf clubs, please use the original protective head covers.

Step 3: Ship Your Return

We’ll provide a return shipping label via email. For international returns outside the US, you may be responsible for return shipping costs.

Exchange Process

For exchanges (size, color, or model changes):

  • Follow the same return process above
  • Specify in your email that you’d like an exchange and include the replacement item details
  • We’ll process your exchange once we receive the original item

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Refunds: May take 7-10 additional business days to appear on your statement

Damaged or Defective Items

If you receive damaged or defective merchandise (like AXGLO equipment with manufacturing flaws):

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll arrange for expedited replacement at no cost to you

Questions?

Our customer service team is as responsive as our premium golf balls. Contact us at:

Note: This policy applies to purchases made directly through clarkesgolf-uk.com. For purchases through third-party retailers, please contact them directly.