Welcome to FootJoy Store’s FAQ section! We’re dedicated to providing premium golf equipment with global delivery that matches your game’s pace. Below you’ll find answers to common questions about our products, shipping, payments, and more.
About Our Store
Who is FootJoy Store for?
Our target customers are serious golfers who value premium equipment and timely delivery. We cater to:
- Competitive players preparing for tournaments
- Golf enthusiasts building their seasonal wardrobe
- Value-conscious shoppers looking for quality brands like Callaway, Bridgestone, and Big Max
- International golfers needing reliable global delivery
What makes FootJoy Store different?
We specialize in:
- Premium golf equipment from top brands
- Efficient global delivery with careful handling
- Transparent shipping options to match your needs
- Professional packaging that treats your gear like the pros
Product Questions
What brands do you carry?
We stock premium golf brands including Callaway, Bridgestone, Big Max, Bushnell, Ben Sayers, Titleist, Adidas, and FootJoy. Our selection focuses on high-performance equipment for serious players.
Do you sell weather-resistant gear?
Yes! We offer all-weather gloves, base layers, and other equipment designed for various playing conditions. Pro tip: Order weather-resistant gear at least 3 weeks before your season starts for perfect timing.
How do I choose the right golf equipment?
Our inventory is curated for performance. Consider:
- Your skill level and playing frequency
- Current season and typical weather conditions
- Upcoming tournaments or special events
- Package deals during our seasonal sales
Shipping & Delivery
Where do you ship?
We ship globally to golf enthusiasts everywhere (excluding select remote areas and parts of Asia). Our Westbury, US warehouse ensures efficient distribution to North America and Europe.
What are my shipping options?
Standard Shipping ($12.95):
- 10-15 business days after processing
- Via DHL/FedEx with real-time tracking
- Flat rate regardless of order size
- Ideal for urgent equipment needs
- 15-25 business day delivery
- Available for orders over $50
- Via EMS with no hidden costs
- Perfect for non-urgent orders and bulk purchases
How long does order processing take?
Our team carefully prepares your golf equipment with premium packaging within 1-2 business days. You’ll receive tracking information once your order ships.
What about customs and import fees?
We handle all documentation for international orders. Customs clearance times vary by destination. Note that any import duties or taxes are the customer’s responsibility.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date. Items must be in original condition with all packaging. Please contact our support team at [email protected] to initiate a return.
What if my equipment arrives damaged?
While we take extreme care in packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Do you offer exchanges?
Yes, we can exchange items within 15 days of delivery, subject to availability. Contact our support team to arrange an exchange.
Account & Order Management
How do I track my order?
Once your order ships, you’ll receive tracking information via email. For standard shipping, you can track in real-time through DHL/FedEx. EMS tracking is also available for free shipping orders.
Can I cancel or modify my order?
You may cancel or modify your order within 12 hours of placement by contacting our support team. After this window, your order enters processing and cannot be changed.
Do you offer seasonal discounts?
Yes! Many of our competitive players set calendar reminders for our seasonal sales. Sign up for our newsletter to receive notifications about special offers and limited-time deals.
Still have questions? Our dedicated support team is ready to help at [email protected]. From our US headquarters at 1776 Jarvisville Road to golf courses worldwide, we’re committed to delivering excellence as reliably as you deliver your swing.